Privacy Policy
Last updated:
Vendormal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number, postal address)
- Information provided when you fill out contact forms or request quotes
- Communication preferences and correspondence
- Payment information for rental transactions
- Event details and furniture preferences
We also automatically collect certain information when you visit our website, such as:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your rental requests
- To communicate with you about your inquiries and bookings
- To provide customer support and respond to your questions
- To send you updates about our services and promotions (with your consent)
- To improve our website and services
- To analyze website usage and trends
- To comply with legal obligations and protect our rights
Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific processing activities
- Contract Performance: To fulfill our contractual obligations when you rent furniture
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: To improve our services, prevent fraud, and ensure website security
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who assist us in operating our website and conducting business
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our customers
- In connection with a business transfer or merger
- With your explicit consent
Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We use encryption technologies, secure servers, and access controls to safeguard your data. Our staff are trained on data protection practices and confidentiality requirements.
Your Rights and Options
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data under certain circumstances
- Restriction: Request limitation of processing in specific situations
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, please contact us using the information provided in the Contact Information section below.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data receives adequate protection, including using standard contractual clauses approved by relevant authorities.
Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Typical retention periods:
- Contact form submissions: 2 years
- Rental transaction records: 7 years (for accounting and legal purposes)
- Marketing consent: Until withdrawn
- Website analytics data: 26 months
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.
Third-Party Services
Our website uses various third-party services that may collect information about you:
- Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness
- Google Ads Remarketing: Enables us to show relevant ads to visitors who have previously visited our website
- Google Analytics: Analyzes website traffic and user behavior to improve our services
- Google Maps API: Provides location services and mapping functionality
These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.
Use of Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie practices, please refer to our Cookies Policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Vendormal
Newtown Industrial Estate, B, Caxton Rd
Carlisle CA2 7NS, GB
Phone: +44 12 2881 8818
Email: admin@vendormal.world